Loading

FAQ

General:

Is 1DocWay secure?

Yes. Not only are we HIPAA compliant, but all data we store is encrypted and secure key access is required to access video chat. And we will never share your personal health information with anyone.

Is telepsychiatry effective?

Yes. Clinical institutions and research firms have conducted studies that show telepsychiatry to be clinically equivalent to face-to-face counseling, achieving similar levels of patient satisfaction and clinical outcomes. You can download a sample of the studies here: [link to pdfs of studies]

Is 1DocWay HIPAA compliant?

Yes. HIPAA requires us to:

  1. Create secure and distinct users

    We do this by making sure every doctor and every patient has their own, password-protected account

  2. Provide emergency access and backup for the data

    We do this by backing up our encrypted data every day

  3. Create auto-log off features to prevent fraud

    Users are logged off after 30 minutes of inactivity

  4. Encrypt and decrypt data

    Every piece of data we transmit or store is encrypted using 256-bit secure socket layer protection—the same level of security used by banks

Patients, hospitals and clinics can rest easy knowing that we have all the HIPAA required technical safeguards in place to ensure that any data moving across our platform is protected and remains confidential.

Patients:

Is my information secure?

Yes. Our security features include automatic log-off after a period of inactivity, and complete 256-bit SSL data encryption (the same level of security used in online banking).

Is 1DocWay a healthcare provider or a technology platform?

1DocWay is a technology platform: we provide the channel through which psychiatrists can provide remote care to the patients that need it.

Are the online physicians on 1DocWay licensed?

Yes. All psychiatrists providing care through 1DocWay are required to be licensed in the state where the patient receiving care is located.

How do I find a physician?

Register, log in, and then click ’Create an appointment’.Then type your physician’s name in the search bar or browse the list of available doctors.

How do I schedule an online appointment?

After selecting a physician (see above), create appointments based on availability by clicking and dragging an event on the calendar for the desired time, and filling in relevant information.

How do I reschedule an appointment with my physician?

On your patient dashboard, click edit under the appointment on the left and ‘reschedule appointment.’

Does 1DocWay charge a fee to patients?

1DocWay does not charge any additional fees to patients. Patients’ insurance will be billed the same way as a face-to-face consultation with a psychiatrist.

Doctors:

Will insurance companies reimburse telepsychiatry services?

Very often, yes. Medicare, Medicaid, United, Blue Cross, Oxford, Aetna all reimburse for telepsychiatry services provided through 1DocWay. Furthermore, mandatory telepsychiatry reimbursement laws exist in Maine, Oregon, California, Colorado, Georgia, Hawaii, Kansas, Kentucky, Louisiana, Texas, Oklahoma and Virginia.

Is 1DocWay HIPAA compliant?

Yes. HIPAA requires us to:

  1. Create secure and distinct users

    We do this by making sure every doctor and every patient has their own, password-protected account

  2. Provide emergency access and backup for the data

    We do this by backing up our encrypted data every day

  3. Create auto-log off features to prevent fraud

    Users are logged off after 30 minutes of inactivity

  4. Encrypt and decrypt data

    Every piece of data we transmit or store is encrypted using 256-bit secure socket layer protection—the same level of security used by banks

Patients, hospitals and clinics can rest easy knowing that we have all the HIPAA required technical safeguards in place to ensure that any data moving across our platform is protected and remains confidential.

Is telepsychiatry effective?

Yes. Clinical institutions and research firms have conducted studies that show telepsychiatry to be clinically equivalent to face-to-face counseling, achieving similar levels of patient satisfaction and clinical outcomes. You can download a sample of the studies here: [link to pdfs of studies]

How technically competent do I need to be?

Our goal is to make 1DocWay as simple as possible. If you can browse the internet, you can use our platform.

How do I view my upcoming appointments?

Log-in and go to your dashboard, and view all upcoming appointments on the homepage.

Bottom Border Bottom Border